Returns Policy & Instructions
If you are not completely happy with the product that you have chosen, you may return your purchase of full price items within 14 days of the orders dispatch date. We do not accept returns past the 14 day returns policy.
For SALE items, you must return your purchase within 7 days of the orders dispatch date.
We will be more than happy to offer you an exchange, credit, or refund for full price items provided that the product(s) are returned in perfect, unused condition with the We Are Leone tags still attached. Returns that do not meet our requirements may not be accepted.
Refunds are typically issued on the 15th and 30th of every month in order of when returns are received.
Final Sale Items cannot be exchanged or refunded.
Knickers and Eye Masks are all final sale.
All customers are responsible for shipping and handling cost of their returns - these charges are non refundable.
Purchasing before sale:
If you purchase an item within 24 hours of it being marked down, we will honor the sale price.
Start your return at https://we-are-leone.returnly.com
- After receiving your shipping label, please ship your return within the 14 day window to ensure we can accommodate your returns request.
Please fill out the form below if:
- You are a customer returning for store credit.
- You are a customer who would like to exchange for a different style (not size).
Please fill out the form below to receive a returns address and returns number.
WE ARE LEONE are not liable to pay charges or import duties for returned orders.
We highly recommend when shipping your item back to us you get a tracking number or use delivery confirmation to track your package. WE ARE LEONE is not responsible for lost returns.
Please fill out the below form to request a return for your item/s and we will get back to you shortly!